Adhering to our Dew Beau Medispa policies ensures a welcoming environment where

our professionals can focus on your needs. We appreciate your cooperation and

sincerely hope you have a pleasant experience with us!

First Visit - Please arrive 15 minutes prior to your first appointment to complete

check-in and intake paperwork. A credit card is required to secure your reservation.

This is to confirm your appointment and protect against any costs related to

cancellations or missed appointments.

LATE ARRIVAL – If you arrive late, we will make every effort to accommodate your full

appointment. However, service time may be shortened to avoid delays for other

clients. Abbreviated treatments will be charged at full value.

CANCELLATION & MISSED APPOINTMENTS – We understand that unavoidable

situations occur, and we will do our best to accommodate emergencies.

• A 24-hour cancellation policy applies to all appointments.

• Late cancellations are subject to a $25 fee.

• Missed appointments will be charged 50% of the service value.

PRICES & PROMOTIONS – We are committed to providing the latest treatments and

technologies. Prices, services, and products are subject to change without notice.

Special offers and discounts may not be combined. When eligible for multiple

discounts, the highest-value discount will be applied.

PAYMENTS – Our services are elective aesthetic treatments and are not billed

through insurance.

• Payment for all individual treatments is due at the time of service.

• Packages must be paid in full at the time of the first treatment.

• We accept cash, all major credit cards, Medicard™, and Spa gift cards. We do not

accept cheques.

Insurance Claims Policy

Insurance claims are applicable only for RMT massage and acupuncture services.

Eligibility for insurance coverage depends on each customer's individual insurance

plan, and coverage may vary. Customers can choose to handle the insurance claim

process directly with their insurance company. However, if you prefer, we can assist

with the claim process. Please provide your insurance information and the necessary

documents, and we will help you with the procedure. If you have any questions

regarding the claims process, feel free to contact us anytime.

PAYMENT PLANS – Treatments and products must be paid for at or before the time of

purchase. Discounts do not apply when using Medicard™ or financing options.

GIFT CARDS – Gift cards may be redeemed for any service or product (some

restrictions may apply). They are not redeemable for cash.

REFUNDS – We do not offer refunds for services rendered. Results vary by individual,

and outcomes cannot be guaranteed. Further treatments may be required to

achieve desired results. All product sales are final. If a service has been purchased

but not yet received, we can offer credit toward another service.

QUIET ENVIRONMENT – To ensure a relaxing experience for all guests, please

maintain a quiet conversation level and silence your phone during your visit.

PROVIDER REQUESTS – We respect your preference for a specific provider, but

availability may be subject to changes due to scheduling, vacations, or unforeseen

circumstances.

PRACTICE-PATIENT RELATIONSHIP – While we value all of our clients, we reserve the

right to refuse service at any time, to anyone, for any reason.

FULL DISCLOSURE – Our goal is for you to be satisfied with our services and results.

We are committed to transparency and ensuring you understand the treatments,

including potential benefits and risks. Our team will only recommend treatments and

products that are medically appropriate for you. If you have any questions, please

ask—we’re here to help!